If you have ever searched Google for cleaning services in Nairobi, you have probably had questions such as: How much does professional house cleaning cost? What is included in deep cleaning? How often should sofas be cleaned? How long does a sofa take to dry? Is deep cleaning different from general cleaning? How often should carpets and mattresses be professionally cleaned?
These are some of the common questions customers ask before hiring a professional cleaning company.
At Ella Cleaning Services, we provide professional cleaning solutions for homes, apartments, offices, schools, businesses and institutions in Nairobi and across Kenya.
This guide answers frequently searched and frequently asked questions about professional cleaning, deep cleaning, sofa cleaning, carpet cleaning, mattress cleaning, office cleaning and post-construction cleaning.
For bookings and quotations:
Call/WhatsApp: 0725 803 308 | 0726 480 204 | 0780 803 308
Website: ellacleaning.co.ke
1. What Is Professional Cleaning?
Professional cleaning is cleaning performed by trained personnel using suitable cleaning products, tools, equipment and systematic cleaning procedures.
Unlike ordinary day-to-day tidying, professional cleaning can target areas and materials requiring specialised attention.
Depending on the service booked, professional cleaners may use equipment such as:
- Wet and dry vacuum cleaners
- Carpet extraction machines
- Upholstery cleaning machines
- Single-disc floor scrubbers
- Pressure washers
- Steam cleaners
- Carpet and upholstery dryers
- Professional cleaning tools and detergents
Ella Cleaning Services provides both residential and commercial professional cleaning.
2. What Is the Difference Between General Cleaning and Deep Cleaning?
This is one of the most common questions customers ask when booking house cleaning.
General Cleaning
General cleaning concentrates mainly on maintaining areas that are regularly cleaned.
It can include:
- Sweeping
- Mopping
- Dusting
- Wiping surfaces
- Cleaning bathrooms
- Cleaning toilets
- Cleaning kitchen surfaces
- Removing cobwebs
- Emptying waste bins
- Vacuuming accessible areas
Deep Cleaning
Deep cleaning is much more detailed.
Instead of concentrating only on visible surfaces, cleaners work on areas where dirt, grease, dust and grime can accumulate over time.
Depending on the property and package selected, this may include:
- Detailed kitchen cleaning
- Bathroom and toilet scrubbing
- Tile and grout cleaning
- Windows and window frames
- Doors and door frames
- Skirting boards
- Cabinets and cupboards
- Areas underneath or behind movable furniture
- Floor scrubbing
- Removal of accumulated grease
- Detailed dust removal
- Hard-to-reach areas
If your house is cleaned regularly and only requires maintenance, general cleaning may be sufficient.
If it has accumulated dirt or hasn’t received detailed professional cleaning for a long time, deep cleaning is usually more appropriate.
3. What Does House Deep Cleaning Include?
The exact work depends on the condition and size of the property.
At Ella Cleaning Services, we first consider what needs attention before recommending an appropriate cleaning package.
A comprehensive house deep clean can cover bedrooms, living rooms, kitchens, bathrooms, toilets, corridors, balconies and other accessible areas.
Kitchen Deep Cleaning
The kitchen often requires extra attention because grease and food residue can accumulate on surfaces.
Cleaning may include:
- Countertops
- Sinks
- Tiles
- Cabinet exteriors
- Accessible cabinet interiors where agreed
- Floors
- Doors
- Windows
- Accessible appliance exteriors
- Greasy surfaces
Bathroom Deep Cleaning
Bathrooms can develop soap residue, staining and dirt in corners and around fittings.
Our team can clean:
- Toilets
- Sinks
- Showers
- Bathtubs
- Tiles
- Floors
- Mirrors
- Accessible glass
- Fittings and surrounding surfaces
Bedroom Cleaning
This can include dusting, vacuuming, mopping, cleaning accessible surfaces, windows and other areas included in the agreed scope.
Living Room Cleaning
Living areas may require floor cleaning, dusting, windows and detailed cleaning around furniture.
Sofa, upholstery and carpet cleaning can also be added where required.
4. How Much Does House Cleaning Cost in Nairobi?
There is no single price that applies to every house.
Professional house cleaning prices depend on factors such as:
- Number of bedrooms
- Size of the house
- Current condition
- Number of bathrooms
- Furnished or unfurnished property
- Amount of accumulated dirt
- Windows and glass
- Type of floors
- Whether machines are required
- Additional services requested
Ella Cleaning Services can provide a quotation after understanding the work required.
Call/WhatsApp 0725 803 308, 0726 480 204 or 0780 803 308 for a quotation.
5. How Often Should a House Be Deep Cleaned?
There is no universal schedule because homes are used differently.
A household with children, pets, frequent visitors or heavy cooking may require detailed cleaning more frequently than a lightly occupied home.
As a practical guideline, many homes can consider professional deep cleaning periodically throughout the year, while routine general cleaning should be performed much more frequently.
You may also consider deep cleaning:
- Before moving into a property
- After moving out
- After renovation
- After construction
- Before or after important events
- When accumulated dirt becomes difficult to remove
- When preparing a rental property for a new tenant
6. Is Professional Cleaning Worth It?
Professional cleaning can be particularly useful when a property requires more time, equipment or detailed work than ordinary household cleaning can provide.
Professional cleaners also have access to machines designed for particular jobs, such as upholstery extraction, carpet cleaning and mechanical floor scrubbing.
For busy households and businesses, outsourcing intensive cleaning can also save considerable time.
7. How Do I Choose the Best Cleaning Company in Nairobi?
Don’t select a cleaning company based only on the cheapest quotation.
Consider whether the company:
- Has an established business presence
- Provides clear contact information
- Uses appropriate cleaning equipment
- Has experienced cleaning personnel
- Explains what is included in the quotation
- Can handle the specific surfaces or fabrics involved
- Provides clear pricing before beginning work
- Has genuine customer reviews and previous work
Ella Cleaning Services provides residential and commercial cleaning solutions in Nairobi and other parts of Kenya.
8. How Much Does Sofa Cleaning Cost in Nairobi?
Sofa cleaning at Ella Cleaning Services starts from approximately KSh 500 per seater, with the final price depending on the sofa design, fabric, condition, stains and size.
For example, an ordinary five-seater sofa may be calculated differently from a large L-shaped sofa, recliner or heavily stained upholstery.
Send us photos of your sofa on WhatsApp for a quotation.
9. How Is Professional Sofa Cleaning Done?
Professional sofa cleaning involves more than wiping the surface.
The exact procedure depends on the upholstery fabric and condition.
A typical process can involve:
Inspection
We assess the upholstery material, stains and overall condition.
Vacuuming
Loose dust and debris are removed before wet cleaning where appropriate.
Spot Treatment
Problem areas and stains may receive appropriate pre-treatment.
Deep Cleaning
Professional upholstery equipment is used to work cleaning solution through suitable fabric.
Extraction
The machine extracts dirty water and cleaning solution from the upholstery.
Drying
Where required, professional air movers or sofa dryers are used to speed up drying.
10. How Long Does a Sofa Take to Dry After Cleaning?
Drying time varies according to:
- Fabric type
- Weather
- Ventilation
- Amount of moisture used
- Sofa thickness
- Cleaning method
Ella Cleaning Services uses professional extraction equipment and can use air movers to accelerate the drying process.
Under favourable conditions, many sofas can dry considerably faster than when cleaned manually.
11. Can All Sofa Stains Be Removed?
No professional cleaner should promise that every stain will disappear completely.
Stain-removal success depends on the type of stain, upholstery material, how long the stain has been present and whether other chemicals have previously been applied.
Our objective is to achieve the best safe cleaning result possible without unnecessarily damaging the fabric.
12. How Often Should You Clean Your Sofa?
The ideal frequency depends on usage.
Homes with children, pets or heavily used sofas may require professional cleaning more frequently.
You should consider sofa cleaning when you notice:
- Visible stains
- Unpleasant odours
- Heavy dust
- Dull-looking fabric
- Food or drink spills
- Pet hair
- General accumulated dirt
Regular professional cleaning can also help maintain the appearance of upholstery.
13. How Do Professionals Clean Wall-to-Wall Carpets?
Professional wall-to-wall carpet cleaning generally involves inspection, vacuuming, stain treatment where appropriate, machine cleaning and extraction.
The objective is to remove dirt trapped deeper within the carpet than ordinary vacuuming can reach.
Ella Cleaning Services also provides machine-assisted carpet drying.
14. How Long Does a Carpet Take to Dry After Professional Cleaning?
Drying depends on the carpet thickness, cleaning method, ventilation, weather and amount of water extracted.
Professional extraction equipment removes a significant amount of moisture during cleaning.
Where faster drying is required, Ella Cleaning Services can use professional carpet blowers or air movers.
15. How Often Should Carpets Be Professionally Cleaned?
The answer depends largely on traffic.
Carpets in offices, hotels and busy households may require more frequent cleaning than carpets in low-traffic rooms.
Consider professional cleaning when the carpet becomes stained, develops odours, looks dull or contains embedded dirt that normal vacuuming no longer removes effectively.
16. Is Vacuuming the Same as Carpet Cleaning?
No.
Vacuuming primarily removes loose dust, hair and debris.
Professional carpet cleaning is intended to remove deeper dirt and staining that vacuuming alone cannot address.
Routine vacuuming and periodic professional cleaning therefore serve different purposes.
17. Why Should Mattresses Be Professionally Cleaned?
Mattresses are used for many hours every day and can accumulate dust, body oils, spills and other contaminants.
Professional mattress cleaning can help remove accumulated surface and embedded dirt and refresh the mattress.
Ella Cleaning Services provides professional mattress cleaning and machine-assisted drying.
18. How Long Does a Mattress Take to Dry After Cleaning?
Drying times vary according to the mattress material, thickness, weather and ventilation.
Using proper extraction equipment helps remove moisture after cleaning, while air movers can further accelerate drying.
We advise customers not to cover or use a mattress until it is properly dry.
19. Can You Remove Urine or Other Odours From a Mattress?
Professional cleaning can significantly improve many odour problems, but the outcome depends on how deeply contamination has penetrated the mattress and how long it has been present.
The mattress should first be assessed before promising a particular result.
20. What Is Post-Construction Cleaning?
Post-construction cleaning is detailed cleaning carried out after construction, renovation or repair work.
Newly constructed properties can contain:
- Fine construction dust
- Paint marks
- Cement residue
- Adhesive residue
- Packaging materials
- Dust on windows and frames
- Dirt on floors
- Debris in corners
Ordinary household cleaning may not be sufficient for this type of work.
21. What Does Post-Construction Cleaning Include?
Depending on the project, our team can handle:
- Floor cleaning and scrubbing
- Window cleaning
- Glass cleaning
- Doors and frames
- Cabinets
- Bathrooms
- Kitchens
- Dust removal
- Surface cleaning
- Detailed finishing
The property is assessed before work so that appropriate manpower, machines and cleaning products can be planned.
22. How Much Does Post-Construction Cleaning Cost?
Post-construction cleaning is normally priced according to the size and condition of the property rather than simply the number of rooms.
Factors include:
- Floor area
- Amount of construction residue
- Number and size of windows
- Type of flooring
- Height and accessibility
- Number of cleaners required
- Equipment required
Contact Ella Cleaning Services with photos, videos or property details for a quotation.
23. What Is Move-In Cleaning?
Move-in cleaning prepares a house or apartment before the new occupant settles in.
It is particularly useful when moving into a previously occupied property.
A move-in deep clean can cover kitchens, bathrooms, floors, cabinets, windows and other agreed areas before furniture and belongings are fully arranged.
24. What Is Move-Out Cleaning?
Move-out cleaning is carried out after occupants remove their belongings.
It can help tenants, landlords and property managers prepare the property for inspection or the next occupant.
An empty property can also make areas that were previously hidden behind furniture much easier to clean.
25. Do You Provide Office Cleaning Services?
Yes.
Ella Cleaning Services provides professional office and commercial cleaning solutions.
Services can be arranged as:
- Daily cleaning
- Scheduled regular cleaning
- One-off deep cleaning
- Carpet cleaning
- Office chair cleaning
- Sofa cleaning
- Floor scrubbing
- Washroom cleaning
- Window cleaning
- Post-construction cleaning
We can prepare customised cleaning proposals for businesses and institutions.
26. Is It Better to Outsource Office Cleaning?
Outsourcing can be useful for companies that want professional cleaning management without handling every aspect of cleaners, equipment and specialised cleaning internally.
The best arrangement depends on the size and requirements of the organisation.
Some companies use regular cleaners for daily maintenance while bringing in professional cleaning companies for specialised work such as carpet extraction, upholstery cleaning, floor scrubbing and periodic deep cleaning.
27. Do Professional Cleaners Bring Their Own Equipment?
For most professional cleaning assignments, Ella Cleaning Services can provide the machines, cleaning tools and products required for the agreed service.
Requirements can vary for larger commercial contracts, so these are discussed during quotation.
28. Do I Need to Be at Home While Professional Cleaners Work?
Not necessarily.
However, someone should normally provide access and explain any important instructions before work begins.
Customers should also secure valuables, confidential documents and fragile personal items before cleaners arrive.
29. How Should I Prepare My House Before Professional Cleaning?
A little preparation helps cleaners concentrate on actual cleaning rather than organising personal belongings.
Before the team arrives:
- Remove unnecessary clutter
- Keep important documents safely
- Secure valuables
- Identify fragile items
- Provide access to areas being cleaned
- Inform the team about delicate surfaces
- Point out stains or problem areas requiring special attention
30. How Long Does Professional House Cleaning Take?
There is no fixed duration.
A small apartment requiring routine cleaning may take much less time than a large house requiring deep cleaning.
Duration depends on:
- Property size
- Number of cleaners
- Level of dirt
- Furniture
- Number of bathrooms
- Windows
- Additional services
- Equipment required
We can provide a better estimate after understanding the property.
31. Can You Clean a House in One Day?
Many residential cleaning projects can be completed within one day when enough cleaners and appropriate equipment are allocated.
Large houses, heavily soiled properties and major post-construction projects may require additional time.
32. Do You Clean Kitchens Only?
Yes.
Customers do not necessarily have to book an entire house.
Kitchen deep cleaning can be arranged as a standalone service depending on location and scope.
33. Do You Provide Bathroom and Toilet Deep Cleaning?
Yes.
We provide detailed washroom, bathroom and toilet cleaning for homes, offices and commercial properties.
34. Do You Clean Windows?
Yes.
Window and glass cleaning can be included within a larger cleaning project or quoted separately depending on quantity, accessibility and height.
35. Do You Provide Floor Scrubbing and Polishing?
Yes.
Ella Cleaning Services provides professional machine floor scrubbing and appropriate floor-care services.
Different floors require different methods, so our team should identify the floor material before choosing the appropriate machine, pad and cleaning product.
36. Can I Hire Cleaning Machines Instead of Booking Cleaners?
Yes.
Ella Cleaning Services also provides professional cleaning machines for hire.
Available equipment includes:
- Floor scrubbing machines
- Wet and dry vacuum cleaners
- Steam cleaners
- Carpet blowers/dryers
- Pressure washers
Operators can also be arranged where required.
Contact us to confirm availability and current hire charges.
37. Which Cleaning Service Should I Book?
Choose according to the problem you need solved.
Routine dirt and maintenance: General cleaning.
Accumulated dirt throughout the property: Deep cleaning.
Dirty couches: Sofa and upholstery cleaning.
The Dirty fitted carpets: Wall-to-wall carpet cleaning.
Dirty mattresses: Mattress cleaning.
Newly constructed or renovated property: Post-construction cleaning.
Moving into or leaving a property: Move-in/move-out cleaning.
Business premises: Office or commercial cleaning.
If you’re uncertain, send Ella Cleaning Services photos or a short video of the property and we can advise you on the appropriate service.
38. What Are the Most Popular Professional Cleaning Services in Nairobi?
Some of the most commonly requested professional cleaning services include:
- House deep cleaning
- General house cleaning
- Sofa cleaning
- Carpet cleaning
- Mattress cleaning
- Office cleaning
- Post-construction cleaning
- Move-in and move-out cleaning
- Floor scrubbing
- Window cleaning
- Upholstery cleaning
These services address different needs, so customers should select based on the condition of their property rather than simply choosing the cheapest package.
39. Do You Provide Cleaning Services Outside Nairobi?
Yes.
Ella Cleaning Services handles cleaning assignments in Nairobi and surrounding areas, with services also available for projects in other parts of Kenya depending on the job.
Our service coverage includes locations such as Nairobi, Kiambu, Ruiru, Juja, Thika, Syokimau, Mlolongo, Athi River, Kitengela, Rongai, Ngong, Karen, Westlands and other areas.
We also undertake selected assignments in major towns and cities including Mombasa, Nakuru, Naivasha, Nanyuki, Eldoret, Kisumu, Embu, Kakamega and Kitale.
Contact us to confirm availability for your location.
40. How Do I Book Ella Cleaning Services?
Booking is simple.
Tell us:
- Your location
- Cleaning service required
- Property size
- Preferred date
- Any specific cleaning problems
Photos or a short video can also help us understand the work and prepare an appropriate quotation.
Book Professional Cleaning Services in Kenya
Looking for professional cleaning services in Nairobi or elsewhere in Kenya?
Ella Cleaning Services provides cleaning solutions for homes, apartments, offices, schools, hotels, businesses and institutions.
Our services include:
House Deep Cleaning | Sofa Cleaning | Carpet Cleaning | Mattress Cleaning | Office Cleaning | Post-Construction Cleaning | Move-In/Move-Out Cleaning | Floor Scrubbing | Upholstery Cleaning | Window Cleaning | Cleaning Machine Hire
Call/WhatsApp:
0725 803 308
0726 480 204
0780 803 308
Website: ellacleaning.co.ke
Ella Cleaning Services – Professional Cleaning for Homes & Businesses Across Kenya
