Searching for the best cleaning company in Nairobi can be confusing because many companies and individual cleaners advertise similar services.
You may see advertisements for house cleaning, sofa cleaning, carpet cleaning, mattress cleaning, office cleaning and post-construction cleaning—but how do you know which cleaning company is right for your property?
Price is important, but choosing professional cleaners based only on the cheapest quotation can be a mistake.
A reliable cleaning company should understand different surfaces, use appropriate equipment and cleaning products, provide a clear scope of work and explain what results you can realistically expect.
At Ella Cleaning Services, we provide professional residential and commercial cleaning services in Nairobi and other parts of Kenya.
This guide explains 20 important things to check before hiring a cleaning company in Nairobi.
Call/WhatsApp: 0725 803 308 | 0726 480 204 | 0780 803 308
Website: ellacleaning.co.ke
1. Check Whether the Cleaning Company Is Established
Before allowing cleaners into your home, office or business premises, establish who you are dealing with.
A professional cleaning business should have clear contact information and an identifiable business presence.
Information You Can Check
Look for:
- Business name
- Telephone numbers
- Website
- Physical or operating location
- Google Business presence
- Social media pages
- Customer reviews
- Previous cleaning projects
A company with an established presence is generally easier to contact if you need clarification before or after a service.
2. Check What Cleaning Services the Company Provides
Not every cleaning company specialises in the same work.
Some concentrate mainly on residential cleaning, while others provide commercial and specialised cleaning.
Ella Cleaning Services provides services including:
- House deep cleaning
- General house cleaning
- Sofa cleaning
- Mattress cleaning
- Wall-to-wall carpet cleaning
- Office cleaning
- Post-construction cleaning
- Move-in cleaning
- Move-out cleaning
- Window cleaning
- Floor scrubbing
- Upholstery cleaning
- Commercial cleaning
- Cleaning machine hire
Choose a company with experience relevant to the service you actually need.
3. Ask What Is Included in the Quotation
This is one of the most important questions to ask.
Two companies may provide very different quotations because they have included different services.
For example, one house-cleaning quotation may include windows while another doesn’t.
One may include professional floor scrubbing while another includes ordinary mopping only.
Before Accepting a Quotation, Ask:
- Are cleaning products included?
- Are cleaning machines included?
- How many cleaners will come?
- Are windows included?
- Are cabinets included?
- Are bathrooms included?
- Is kitchen deep cleaning included?
- Is machine floor scrubbing included?
- Are sofas included?
- Are mattresses included?
- Are carpets included?
A clear scope reduces misunderstandings.
4. Don’t Choose a Cleaning Company Based Only on Price
Everyone wants good value, but the lowest quotation isn’t automatically the best cleaning service.
Cleaning prices can vary according to:
- Number of cleaners
- Quality and type of equipment
- Cleaning products
- Transportation
- Time required
- Property condition
- Specialised services
- Scope of work
When comparing quotations, compare what you are receiving for the price, not only the final amount.
5. Check Whether They Use Professional Cleaning Equipment
Professional equipment can make a major difference for specialised cleaning.
For example, washing a sofa professionally is different from wiping it using a cloth and detergent.
Ella Cleaning Services uses professional cleaning equipment according to the assignment.
Professional Cleaning Equipment Can Include:
- Wet and dry vacuum cleaners
- Upholstery cleaning machines
- Carpet extraction machines
- Single-disc floor scrubbers
- Steam cleaners
- Pressure washers
- Carpet blowers
- Air movers
The machine used should match the surface and cleaning requirement.
6. Ask How They Clean Sofas and Upholstery
If you’re booking sofa cleaning in Nairobi, ask the company to explain its process.
Professional upholstery cleaning may include:
Inspection
The cleaner checks the upholstery material, condition and staining.
Vacuuming
Loose dust and debris are removed.
Pre-Treatment
Suitable cleaning solution may be applied.
Stain Treatment
Problem areas receive additional attention where appropriate.
Machine Cleaning
Professional upholstery equipment is used on suitable fabrics.
Extraction
Dirty water and cleaning solution are extracted from the upholstery.
Drying
Professional air movers can be used to accelerate drying.
A cleaning company should also be willing to explain that not every stain can always be removed completely.
7. Ask How Long Sofas Will Take to Dry
Customers sometimes focus only on how clean the sofa will become and forget to ask about drying.
Leaving upholstery excessively wet can be inconvenient.
At Ella Cleaning Services, professional extraction equipment removes a substantial amount of moisture during cleaning.
We can also use air movers to accelerate drying.
Under favourable conditions, many sofas can dry within approximately 1–2 hours, although actual drying time depends on fabric, cushion thickness, ventilation and weather.
8. Check Whether the Company Can Handle Different Floor Types
Different floors require different cleaning procedures.
A method suitable for ceramic tiles may not be appropriate for a wooden floor.
Before cleaning begins, tell the company what type of flooring you have.
Common Flooring Types Include:
- Ceramic tiles
- Porcelain tiles
- Terrazzo
- Concrete
- Vinyl
- Wooden floors
- Laminates
- Natural stone
Professional cleaners should select suitable products, machines and pads according to the floor.
9. Ask Whether They Provide Machine Floor Scrubbing
If your floors remain dirty after ordinary mopping, professional floor scrubbing may be required.
A single-disc floor machine can provide stronger mechanical cleaning on appropriate surfaces.
Machine floor scrubbing can be useful for:
- Houses
- Offices
- Schools
- Hotels
- Shops
- Restaurants
- Institutions
- Commercial premises
The cleaning company should first determine whether mechanical scrubbing is appropriate for your particular floor.
10. Check Their Experience With Deep Cleaning
Deep cleaning is different from routine housekeeping.
Professional house deep cleaning may require several cleaners working systematically through the property.
Depending on the agreed scope, the team may clean:
- Kitchen
- Bathrooms
- Toilets
- Bedrooms
- Living areas
- Floors
- Windows
- Doors
- Frames
- Cabinets
- Skirting
- Hard-to-reach areas
Ask the company to explain exactly what its definition of deep cleaning includes.
11. Understand the Difference Between Deep Cleaning and General Cleaning
This prevents one of the most common misunderstandings between customers and cleaning companies.
General Cleaning
General cleaning maintains ordinary household cleanliness.
It may involve:
- Sweeping
- Mopping
- Vacuuming
- Dusting
- Bathroom cleaning
- Kitchen surface cleaning
- General surface wiping
Deep Cleaning
Deep cleaning goes further by targeting accumulated dirt and areas often missed during routine cleaning.
It generally requires more time and labour.
Before booking, ask which service your property actually needs.
12. Check Whether Specialised Cleaning Is Charged Separately
Don’t assume every service is included in a house deep-cleaning quotation.
Professional:
- Sofa cleaning
- Mattress cleaning
- Carpet washing
- Wooden floor treatment
- High-level window cleaning
may require separate pricing.
Tell the cleaning company everything you want done before accepting the quotation.
13. Check Customer Reviews
Customer reviews can provide useful information about previous experiences.
When checking reviews, don’t focus only on the star rating.
Read what customers actually say.
Look for Comments About:
- Quality of cleaning
- Professionalism
- Communication
- Punctuality
- Sofa cleaning results
- Carpet cleaning
- House cleaning
- Office cleaning
- How problems were handled
A large number of detailed reviews can provide more context than a few short ratings.
14. Look at Previous Cleaning Work
Before-and-after photos and videos can help you understand the type of cleaning work a company performs.
This can be particularly useful for:
- Sofa cleaning
- Carpet cleaning
- Floor scrubbing
- Post-construction cleaning
- House deep cleaning
However, remember that every property is different.
A previous before-and-after result isn’t a guarantee that every stain or surface will produce exactly the same result.
15. Be Careful With Companies That Guarantee Every Stain Will Disappear
Professional cleaners can remove or improve many stains, but no responsible company should assume every stain is removable without assessment.
Stain-removal results depend on:
- Type of stain
- Material
- Age of stain
- Previous cleaning chemicals
- Fabric colour
- Surface condition
- Permanent discolouration
Sometimes what appears to be a stain is actually permanent material damage.
A realistic assessment is more useful than an impossible guarantee.
16. Ask How Many Cleaners Will Come
The number of cleaners can significantly affect how long a large cleaning assignment takes.
A three-bedroom deep-cleaning project handled by one cleaner is very different from one handled by a coordinated professional team.
The correct number depends on:
- Property size
- Level of dirt
- Services required
- Available working time
- Equipment
- Number of rooms
Ella Cleaning Services allocates personnel according to the requirements of the assignment.
17. Ask How Long the Cleaning Will Take
There is no universal cleaning duration.
A small apartment requiring routine cleaning can be completed much faster than a large furnished house requiring deep cleaning.
Duration depends on:
- Number of bedrooms
- Bathrooms
- Windows
- Property condition
- Furniture
- Number of cleaners
- Equipment
- Additional services
Many residential cleaning assignments can be completed within one day when an appropriate team is allocated, while larger projects can take longer.
18. Check Whether They Can Handle Post-Construction Cleaning
If you’ve just built or renovated a property, don’t automatically book ordinary house cleaning.
You may need post-construction cleaning.
Construction sites can contain:
- Fine dust
- Cement residue
- Paint marks
- Adhesive residue
- Dust-covered windows
- Floor residue
- Packaging materials
- Debris
Professional post-construction cleaning can require different equipment and techniques from ordinary cleaning.
Post-Construction Equipment May Include:
- Industrial wet and dry vacuums
- Floor scrubbers
- Pressure washers where appropriate
- Scraping tools suitable for particular surfaces
- Professional cleaning products
Tell the cleaning company that construction or renovation has taken place before requesting the quotation.
19. Check Whether They Serve Your Location
Choose a cleaning company that can realistically serve your area.
Ella Cleaning Services provides professional cleaning across Nairobi and surrounding areas.
Nairobi Areas We Serve Include:
Westlands, Parklands, Riverside, Kilimani, Kileleshwa, Lavington, Karen, Langata, South B, South C, Donholm, Fedha, Embakasi, Buruburu, Umoja, Utawala, Ruai, Kasarani, Roysambu, Zimmerman, Runda, Muthaiga, Gigiri, Kitisuru, Ridgeways and other Nairobi neighbourhoods.
Areas Around Nairobi Include:
Ruaka, Kiambu, Kikuyu, Ruiru, Juja, Thika, Syokimau, Mlolongo, Athi River, Kitengela, Rongai, Ngong and surrounding areas.
Cleaning Services Across Kenya
We also undertake selected cleaning assignments in:
Mombasa, Nyali, Bamburi, Mtwapa, Diani, Ukunda, Kilifi, Malindi, Watamu, Nakuru, Naivasha, Nanyuki, Eldoret, Kisumu, Kakamega, Kitale, Embu, Meru and other locations.
Contact us to confirm availability.
20. Choose a Company That Makes Booking Easy
Booking professional cleaning shouldn’t be unnecessarily complicated.
For many residential cleaning services, you can begin by sending:
- Location
- Number of bedrooms
- Number of bathrooms
- Service required
- Photos
- Short video
- Preferred cleaning date
This can help us understand the job before preparing a quotation.
Larger commercial and post-construction assignments may require a site visit.
What Questions Should I Ask a Cleaning Company Before Hiring?
Before confirming a booking, ask the following:
What Exactly Is Included in the Price?
Make sure you understand the complete scope.
Are Cleaning Products Included?
Confirm whether the company supplies its own detergents and cleaning materials.
Are Machines Included?
Ask whether specialised equipment required for your job is included.
How Many Cleaners Will Come?
This can help you understand the expected duration.
Are Sofas, Mattresses and Carpets Included?
Don’t assume specialised upholstery or carpet washing forms part of standard house cleaning.
How Long Will the Job Take?
Request a realistic estimate.
How Long Will My Sofa or Carpet Take to Dry?
This is particularly important if you need to use the property soon after cleaning.
Can You Remove All Stains?
Be cautious if the answer is an unconditional yes.
Do You Have Experience With My Type of Floor or Fabric?
This is especially important for delicate surfaces.
Can I See Customer Reviews?
Reviews can provide useful context about previous jobs.
How Much Does a Professional Cleaning Company Charge in Nairobi?
Professional cleaning prices vary according to the service.
Ella Cleaning Services’ indicative general house-cleaning ranges include:
2-Bedroom House
Approximately KSh 12,000–15,000
3-Bedroom House
Approximately KSh 15,000–20,000
4-Bedroom House
Approximately KSh 25,000–40,000
5-Bedroom House
Approximately KSh 30,000–60,000
These are indicative ranges rather than fixed quotations.
The actual cost depends on the property’s size, condition and required services.
How Much Is Sofa Cleaning in Nairobi?
Our standard sofa-cleaning rate starts from approximately:
KSh 500 per seater
For example:
3-Seater Sofa
Approximately KSh 1,500
5-Seater Sofa
Approximately KSh 2,500
7-Seater Sofa
Approximately KSh 3,500
10-Seater Sofa
Approximately KSh 5,000
Some sofas require individual quotations because of their design, size, fabric or condition.
Why Do Cleaning Company Prices Differ?
You may receive very different quotations for what appears to be the same job.
This can happen because companies differ in:
- Number of cleaners
- Equipment
- Cleaning products
- Transportation
- Experience
- Scope
- Working time
- Specialised services
Before deciding, compare the complete quotation rather than only the total price.
Is the Cheapest Cleaning Company the Best Choice?
Not necessarily.
The cheapest quotation may be suitable if it includes everything you need and the provider can perform the work properly.
However, a cheaper quotation isn’t better if important services, machines or cleaning products have been excluded.
Compare:
Price + Scope + Equipment + Experience + Service
Individual Cleaner vs Professional Cleaning Company: Which Should I Choose?
Both can have appropriate uses.
An Individual Cleaner May Be Suitable For:
- Routine sweeping
- Mopping
- Dusting
- Laundry
- Daily housekeeping
- Basic household maintenance
A Professional Cleaning Company May Be Better Suited For:
- House deep cleaning
- Sofa cleaning
- Carpet extraction
- Mattress cleaning
- Machine floor scrubbing
- Post-construction cleaning
- Commercial cleaning
- Large properties
- Jobs requiring several cleaners
- Specialised equipment
Choose according to the work rather than assuming one option is suitable for every situation.
Should I Hire a Cleaning Company Before Moving Into a House?
Move-in cleaning can be particularly convenient because the property is often empty.
Professional cleaners can access:
- Floors
- Cabinets
- Wardrobes
- Windows
- Corners
- Bathrooms
- Kitchen surfaces
- Doors and frames
Cleaning before furniture arrives can make the process considerably easier.
Should I Hire Professional Cleaners After Renovation?
If the renovation produced significant construction dust and residue, consider professional post-construction cleaning.
Fine dust can spread across:
- Floors
- Walls
- Windows
- Frames
- Cabinets
- Fixtures
- Corners
A normal quick clean may not be sufficient.
Should I Hire Professional Sofa Cleaners?
Professional sofa cleaning can be useful when ordinary vacuuming no longer removes the visible dirt.
Consider professional cleaning if your sofa has:
- Stains
- Food spills
- Dust
- Dull fabric
- Dirty armrests
- Pet hair
- General accumulated dirt
For many households, professional cleaning can also form part of periodic upholstery maintenance.
Should I Hire Professional Carpet Cleaners?
Vacuuming and professional carpet washing perform different functions.
Vacuuming removes loose dirt.
Professional carpet cleaning can target deeper dirt and staining using appropriate cleaning and extraction equipment.
Consider professional cleaning when:
- Carpet looks dull
- Stains are visible
- Traffic areas appear darker
- Dirt remains after vacuuming
- Carpet has received heavy use
Should I Hire Professional Mattress Cleaners?
Mattresses are used for many hours every day and can accumulate dirt, spills and body oils.
Professional mattress cleaning may be useful when the mattress has:
- Visible staining
- Spills
- General soiling
- Dust
- Odours related to removable surface contamination
- Long periods without detailed cleaning
The mattress should be allowed to dry fully before use.
What Makes a Cleaning Company Professional?
Professionalism is not determined by one factor.
Look at the overall service.
A professional company should be able to:
- Communicate clearly
- Explain the cleaning process
- Provide a quotation
- Define the scope
- Bring appropriate equipment
- Use suitable products
- Allocate sufficient cleaners
- Explain limitations
- Provide identifiable contact details
- Respond to customer concerns
Why Choose Ella Cleaning Services?
Ella Cleaning Services provides a broad range of residential and commercial cleaning solutions.
Professional Cleaning Equipment
We use appropriate machines according to the cleaning assignment.
Multiple Cleaning Services
Customers can combine house cleaning with sofa, carpet, mattress and other specialised cleaning.
Residential and Commercial Cleaning
We serve homes, apartments, offices, schools, hotels, businesses and institutions.
Cleaning Machine Hire
Customers who already have their own cleaners can also hire selected professional cleaning machines from us.
Wide Service Coverage
We undertake cleaning projects in Nairobi and selected locations across Kenya.
Frequently Asked Questions About Choosing a Cleaning Company
Which Is the Best Cleaning Company in Nairobi?
Instead of relying only on a company’s advertising claim, compare providers according to their services, equipment, quotation, reviews, experience and ability to handle your specific cleaning requirements.
How Do I Find Reliable Cleaning Services Near Me?
Check established company information, customer reviews, services offered and whether the provider serves your location. Then request a clear quotation.
Should a Cleaning Company Visit Before Giving a Quote?
Not always.
Photos and videos can be sufficient for many residential assignments.
Large commercial properties, complicated post-construction projects and unusual cleaning requirements may need a site visit.
Should I Pay Before Cleaning?
Payment terms vary between companies and assignments. Ask for the agreed payment arrangement before confirming the service.
Should I Provide Cleaning Products?
For Ella Cleaning Services’ full-service professional cleaning assignments, required cleaning products can be supplied according to the agreed quotation.
Can Professional Cleaners Finish a House in One Day?
Many residential assignments can be completed within one day when the correct number of cleaners and equipment are allocated. Large or heavily soiled properties can require longer.
Can I Book Several Services Together?
Yes.
You can combine services such as:
House Deep Cleaning + Sofa Cleaning + Mattress Cleaning + Carpet Cleaning
This can be more convenient than arranging several separate visits.
Book Professional Cleaning Services in Nairobi
Looking for professional cleaners for your house, apartment, office or commercial property?
Ella Cleaning Services provides:
House Deep Cleaning | General Cleaning | Sofa Cleaning | Mattress Cleaning | Carpet Cleaning | Office Cleaning | Post-Construction Cleaning | Move-In Cleaning | Move-Out Cleaning | Floor Scrubbing | Window Cleaning | Upholstery Cleaning | Commercial Cleaning
Contact Ella Cleaning Services
Call/WhatsApp:
0725 803 308
0726 480 204
0780 803 308
Website: ellacleaning.co.ke
Tell us your location + service required + property size, and send photos or a short video where possible for quotation.
